Frequently Asked Questions
iTMerri has been voted #1 In MA for our superior customer and technical service by many independent reviewers. Our 'service first' philosophy has allowed us to be one of the strongest and most reliable web hosting forces on the internet, building a client base of happy eBusiness and personal web hosting clients.
StabilityWe provide a world class infrastructure and a top notch network so you can avoid costly investments in hardware, software, and system administration. We have a first rate BGP4 Network with state of the art fault tolerant IP routing to ensure your website stays up.
Growth PotentialiTMerri offers three shared hosting plans along with VPS and Dedicated Servers, all with increasing levels of functionality, allowing you stay ahead of the competition as your business grows. We are a reliable and affordable web hosting company with years of experience. We operate our own servers over which we have full control. We have a team of system administrators who are monitoring our servers 24 hours a day, 7 days a week, 365 days a year.
Once you have changed the nameservers for your domain name, it takes anywhere from 24-72 hours for your domain name to fully propagate over to our servers. If you experience any other problems with your domain, please contact support.
In order to point your domain at our servers, you should contact (via phone or their website) the company who sold you the domain and ask them to modify the nameservers to reflect the following information: You will see NAMESERVERS in welcome Email.
Yes. SSH access is available on all of our hosting services, including: Business Class, VPS, Reseller, and Dedicated Servers.
We do not allow adult content. This is described as pornographic material. We do allow certain types of artistic material. Please contact support if you have further questions.
Yes. You can use your favorite Macintosh-compatible Web-authoring tool and use an FTP application to make your changes.
We perform backups of all websites under 10Gb. There are additional backup options for websites over 10g, available upon request.
Yes. Administrators monitor our servers 24 hours a day, 7 days a week, 365 days a year.
All of our servers are 100% Dell PowerEdge servers with CentOS operating systems. Depending on the primary function, the machines will have between 16-96GB, 4 to 40 processors, and 6-35 hard drives.
Phone, email, and chat support is available 24 hours a day, 7 days a week, 365 days a year.
All accounts renew automatically. For customers paying by check or who request notice before billing, invoices are sent via email.
No. Setup fees (which are waived on all year long sign-ups) are no fees.
Yes. All accounts can be upgraded. Upgrades will happen the same business day.
We accept Visa, MasterCard, American Express and Discover and PayPal and BitCoin. We accept cash If you live in Morocco.
Your account will be activated the very same business day.
No. We will not charge you for anything without your prior consent.
We offer a 90-day money back guarantee on Business Class plans. If you are not satisfied with our service in any way, we will refund all hosting charges, no questions asked. There is no refund for domain names, as you are given full ownership of the domain name for the year. You may transfer your domain name away at that time. There are no refunds upon completion of the 90th day of hosting with iTMerri. *Monthly contracts have a one month money back guarantee.