Frequently Asked Questions

Why should I choose iTMerri?

iTMerri has been voted #1 In MA for our superior customer and technical service by many independent reviewers. Our 'service first' philosophy has allowed us to be one of the strongest and most reliable web hosting forces on the internet, building a client base of happy eBusiness and personal web hosting clients.

Stability

We provide a world class infrastructure and a top notch network so you can avoid costly investments in hardware, software, and system administration. We have a first rate BGP4 Network with state of the art fault tolerant IP routing to ensure your website stays up.

Growth Potential

iTMerri offers three shared hosting plans along with VPS and Dedicated Servers, all with increasing levels of functionality, allowing you stay ahead of the competition as your business grows. We are a reliable and affordable web hosting company with years of experience. We operate our own servers over which we have full control. We have a team of system administrators who are monitoring our servers 24 hours a day, 7 days a week, 365 days a year.  

I've changed my domain name servers over, and my site is not coming up. How come?

Once you have changed the nameservers for your domain name, it takes anywhere from 24-72 hours for your domain name to fully propagate over to our servers. If you experience any other problems with your domain, please contact support.

I already have a domain name. How do I point it to my new account?

In order to point your domain at our servers, you should contact (via phone or their website) the company who sold you the domain and ask them to modify the nameservers to reflect the following information: You will see NAMESERVERS in welcome Email.

Do you allow telnet / SSH access?

Yes. SSH access is available on all of our hosting services, including: Business Class, VPS, Reseller, and Dedicated Servers.

Do you allow adult content on your servers?

We do not allow adult content. This is described as pornographic material. We do allow certain types of artistic material. Please contact support if you have further questions.

Can I use your web hosting services if I own a Macintosh Computer?

Yes. You can use your favorite Macintosh-compatible Web-authoring tool and use an FTP application to make your changes.

Do you backup my website?

We perform backups of all websites under 10Gb. There are additional backup options for websites over 10g, available upon request.

Do you monitor your servers?

Yes. Administrators monitor our servers 24 hours a day, 7 days a week, 365 days a year.

What kind of servers do you use?

All of our servers are 100% Dell PowerEdge servers with CentOS operating systems. Depending on the primary function, the machines will have between 16-96GB, 4 to 40 processors, and 6-35 hard drives.

What are your hours of Technical Support?

Phone, email, and chat support is available 24 hours a day, 7 days a week, 365 days a year.

How will you invoice me?

All accounts renew automatically. For customers paying by check or who request notice before billing, invoices are sent via email.

When I upgrade, do I have to pay a setup fee again?

No. Setup fees (which are waived on all year long sign-ups) are no fees.

Can I upgrade my hosting plan at a later stage?

Yes. All accounts can be upgraded. Upgrades will happen the same business day.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express and Discover and PayPal and BitCoin. We accept cash If you live in Morocco.

How long will it take to set up my account?

Your account will be activated the very same business day.

Are there any hidden charges?

No. We will not charge you for anything without your prior consent.

Do you offer a Money Back guarantee?

We offer a 90-day money back guarantee on Business Class plans. If you are not satisfied with our service in any way, we will refund all hosting charges, no questions asked. There is no refund for domain names, as you are given full ownership of the domain name for the year. You may transfer your domain name away at that time. There are no refunds upon completion of the 90th day of hosting with iTMerri. *Monthly contracts have a one month money back guarantee.